FAQS
1
Pick-Up and Drop-Off Policy
Will call (Pick-up) is available for most of our items.
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The Velvet Willow staff must approve your pick-up time, date, and location. (We do not have regular warehouse hours.)
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Rentals must be picked up in a covered vehicle, and the client is responsible for proper supplies to ensure the safe transport of our valued antiques.
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An 8% damage protection fee is applied to your order.
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Please take the time to allocate a person to wrap breakable items at the end of your event properly. We understand that sometimes budgets can be tight and that the will-call option may provide you with the wedding or event of your dreams, but not at the expense of breaking items that can not be replaced.
2
Delivery
Delivery is available for most orders pending the number of events we have on that particular day.
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Delivery and pick-up services for events located more than an hour away will take special approval.
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There is an additional charge for pick-ups after 9 PM outside 30 minutes of our showroom.
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The cost of delivery is determined by:
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Size of order
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Labor and Time involved in prepping and packaging the order.
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Use of our delivery truck, tailor, multiple trips or securing additional Boxtruck/
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Time and mileage in gas to the event location and back to home base.
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Unloading items off the truck at the event venue.
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Time and mileage in gas to the event location and back to home base.
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Carefully packaging and organizing all items back into the truck.
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Time and mileage in gas back to the warehouse.
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Unloading all items from the truck back into the warehouse.
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All necessary moving supplies.
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Delivery does not include a styling fee. Adequate access to the delivery site is required. Failure to notify us that more womanpower is required may result in a fee.
3
Styling and Lounge Cost
Styling Services for the day of the event must be reserved when the rental order is placed.
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Drop-off orders will not be styled.
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The cost of items online is a la carte price. Louge Pricing is as follows:
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4-5 person Lounge includes: Loveseat, 2 chairs, coffee table, 2 end tables, and Rug: $550
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The 5-6-person lounge includes seating for 5-6 people. Rug, coffee table, and 2 end tables: $650
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Lux Lounge includes an upgraded sofa and/or screen and/or seating for 8 people, the appropriate number of end tables, coffee table(s), and rug(s): $750
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